I have now (as of tonight) developed a love/hate (leaning more towards hate) relationship with Sprint. I had Sprint back in the wonderfully simple analog days in the late 90's, then went a few years w/o a phone and then back to sprint again in 2004 and have continuously been with them since. That is customer loyalty. I have little to no complaints, even going so far as highly recommending them to others. I love the devices & services they offer. Their plans are great and reasonably priced too. Did I say I love the devices they offer? I currently have the HTC EVO 4G and LOVE it (but have thought about rooting it). This is my 3rd HTC phone (Mogul, Snap, EVO, in that order). This is the love portion of my relationship with Sprint. They dont love me so much anymore. They have just essentially gave me the we should see other people line. In the mail to day was a love letter (of sorts) from them. They will terminate our service if we continue to use roaming at our current rate. Sprint is wonderful, we have not been charged for roaming in the 4 months we have lived here. We have to use roaming, there is NO sprint service where we live, which means for us to have any signal, we must roam.
You see what is highlighted there? "Off Network Roaming" That is where we live. You see that dark green labeled "Best" Its a lie. I drive up Rte. 1 every day, and am roaming the whole way, into Bangor, even IN Bangor.
Here is the Hate. I have been paying a $160+/month for my wife and I to have service. Now because we are roaming so much, and we are not on Sprint Network enough, the dont want us anymore. We have to switch carriers, buy new phones, and all that lovelyness that comes with it. I will have to pay a security deposit to start a new service. Have you seen the prices of new phones? For 2 phones, + deposit + first months bill we are looking at close to $1000. Just because Sprint does not provide service where we live. We do NOT have a land line phone, so these phones are our ONLY phone lines. But Sprint WILL waive the early termination fee so that we can switch carriers. How nice of them.
So lets boil this down
I pay $160/mo for Sprint service.
Sprint does not provide service here.
So they have not been giving me what I have been paying for and I am the one who has violated the terms & conditions of the contract?
They will not refund the previous 4 months that I have paid for a service that I did not get.
Hmm... in the rest of the world, if you pay for something, and dont get it, it is considered theft or fraud. I spoke to the fraud dept. They only deal with identity theft, that is their definition of fraud.
Fraud
noun
1.
deceit, trickery, sharp practice, or breach of confidence, perpetrated for profit or to gain some unfair or dishonest advantage.
2.
a particular instance of such deceit or trickery: mail fraud; election frauds.
3.
any deception, trickery, or humbug: That diet book is a fraud and a waste of time.
4.
a person who makes deceitful pretenses; sham; poseur.
Synonyms:
counterfeit
duplicity
extortion
treachery
charlatanblackmain
chicanery
Our best option is now US Cellular. They have comparable phones to what I have but not what I really want. I have also been told there is no way to re-use the phone I have on another network (even if I root it).
Sprint, you now are a douchecanoe.
